Do you ship to my country?
We ship worldwide!
What shipping/postal services do you use?
We ship using Royal Mail 1st Class Signed when sending all UK orders and Royal Mail International Tracked for international orders. Please visit Royal Mail’s website for more information on these services and estimated delivery durations.
You will receive tracking for your item upon despatch.
How long until my order is shipped out/delivered?
Made to order items can take up to 10 working days to ship out.
Custom order items can take up to 14 working days to ship out.
Ready to ship items are shipped within 1-3 working days.
Delivery times will vary depending on your location. We typically find UK deliveries arrive within 7 days of dispatch and international deliveries arrive within 30 days of dispatch.
What’s the difference between made to order, custom order and ready to ship items?
Made to order items are those that are produced upon the order being placed, such as our Stevie Flares; custom orders are those that are agreed via email before purchase, requiring custom measurements and detailing; ready to ship items are those that are sent out within 2 working days, such as our printed t-shirts.
What is your returns policy?
If your item is not suitable, please contact us immediately at firstname.lastname@example.org and we will reply within 48 hours, addressing any questions and sharing our return address with you.
Your item must be returned within 14 days of delivery alongside your original purchase invoice – we will not accept returns outside of this period and your item will be sent back to you if returned beyond 14 days. Due to the nature of our business, we do not do direct exchanges of items. However, if your item was the incorrect size, you may want to repurchase the correct size once return has been agreed.
Custom orders, customised garments and sale items are not eligible for return. Shipping/postal costs and import (tax) costs will not be refunded.
Please ensure any returned item is protected with insurance and tracked postage, as we will not be held responsible for any returned items that are lost during return shipping.
What is your import, duty or tax policy?
The buyer is responsible for all tax, duty or import fees associated with postage to your country.
Do you accept custom orders?
Yes, we do! We love to create unique and tailored items.
All custom orders must be requested and agreed via email – email@example.com. Prices are based on material and design requirements. Custom orders may take longer to produce and ship than standard orders.
Can I have a discount code?
Please sign up to our email list and follow us on social media for a chance to get discount codes and special offers!
Why was my order cancelled?
In the very rare event that your order was cancelled after being placed, it’s likely that Shopify flagged your order as fraudulent. We have received fraudulent purchases in the past and in order to protect our business any order that is flagged as such will be cancelled immediately, and a refund issued.