EXCHANGES & RETURNS
We are more than happy to exchange an item for you, we love happy customers and we aim to please even if this isn't achieved the first time!
Exchanges can only be made if the item is in perfect unworn condition with tags.
Exchanges need to be agreed before they are returned via email - firstname.lastname@example.org
This is so we can assess the situation beforehand and agree what needs to be done.
Items are made to order so returns must be made within two weeks of the shipping date NO EXCEPTIONS!
If returns are received after the two week period they will be sent back to the buyer or issued a credit note.
Final Sale items are non returnable. Lots of the final sale items are one off or sample pieces.
exchanges only available on items if the size is in stock.
Please note any and all shipping fees will not be reimbursed.
Returns postage is not refundable.
We ship worldwide!
Wherever you are we can get it to you. (Unless you really are a mermaid then we really will have to find another form of shipment)
We currently ship via Royal Mail 1st class Signed for with all UK orders because we want you to get your gear as fast as possible!
Estimated delivery 1-3 working days (not including the time to make handmade orders 1-3 days)
Everywhere else in the world we deliver via Airsure.
European addresses - 3-5 days
Estimated 2 weeks And more for the rest of the world.
Depends entirely on your countries delivery service on how quick it will be!
Please note we do not guarantee any delivery dates especially within the holidays and busy periods!
Please keep in mind that your order may be a handmade item, items can take up to 3 working days to be made and shipped (not including the shipping time)
This includes orders which have next day delivery shipping.
Please email prior to selecting this service!
If you need your order ASAP email us via email@example.com as we can then advise you wether this is possible and arrange payment.
MUST BE AGREED WITH BEFORE PAYMENT VIA EMAIL! firstname.lastname@example.org
If our pieces are just a little too short or long for your liking we'd love to cater your needs, however! Prices may be decreased or increased due to time and materials.
This is also something that needs to be discussed because we may not be able to help your needs or get the materials we need to complete your order. Other than that if you have a query do not hesitate to contact us.
Lastly If you have made a custom order, your purchase could take longer than our usual shipment time.
Our orders usually arrive with the customer in 1-4 working days, with custom orders we give 1-14 days unless discussed with the order.
We will always email when your product has been completed and dispatched with custom orders.
CUSTOM ORDERS ARE NON RETURNABLE FOR OBVIOUS REASONS UNLESS STATED