Delivery & Returns
Delivery Policy
We ship worldwide using Royal Mail 1st Class Signed (within UK) or Royal Mail International Tracked (international). Please visit Royal Mail’s website for more information on these services and estimated delivery durations.
You will receive tracking for your item upon despatch.
Made to order items can take up to 10 working days to ship out.
Custom order items can take up to 14 working days to ship out.
Ready to ship items are shipped within 1-3 working days.
The buyer is responsible for all tax, duty or import fees associated with postage to your country.
Cancellations & Returns Policy
Cancellations of existing orders must be made within 4 hours of order placement. As our garments are all made to order, once production on your items has begun (after the 4 hour cut-off), it cannot be cancelled. Sorry, but we cannot make exceptions to this rule.
If your item is not suitable upon arrival, please contact us immediately at info@mxci.co.uk and we will reply within 48 hours, addressing any questions and sharing our return address with you. Items must then be returned within 14 days of delivery alongside your original purchase invoice – we will not accept returns outside of this period and your item will be sent back to you if returned beyond 14 days.
Due to the nature of our business we can not do direct exchanges of items. However, if your item was the incorrect size, you may want to repurchase the correct size once return has been agreed.
Custom orders, customised garments and sale items are not eligible for return. Shipping/postal costs and import (tax) costs will not be refunded.
Please ensure any returned item is protected with insurance and tracked postage, as we will not be held responsible for any returned items that are lost during return shipping.